RETURN POLICY AND SHIPPING INFORMATION
BOOK A RETURN HERE:
Please follow the instructions below to start your return!
If you have ordered from our AU store and are located in Australia or New Zealand, book your return here
Please note: Your order number begins with #1
If you have ordered from our US store and are located in the US or the rest of the world, visit our US store returns and shipping page.
We have partnered with Rendr to offer QLD customers same day delivery.
Same Day Delivery is available for customers based within 20km of our Robina warehouse. Price is subject to your postcode and is calculated at checkout, starting from $15.
Order by 11am Monday - Friday for same day delivery.
RETURN/EXCHANGE INFORMATION:
- We offer a 30 day exchange policy from the date of delivery for an exchange or credit note. This includes flash sale items and does not include final sale items.
- Items must be unworn, unwashed with tags attached and in their original packaging. Swim bottoms must be unworn with the hygiene sticker attached to be eligible for return.
- If you have received your items as a gift and are unsure of your order number, please use the link above and select returning or exchanging a gift.
- If you believe you have received a faulty item or the wrong item, please email hello@saskicollection.com with photos of the issues you are experiencing. Our customer service team responds to all emails within 2-3 business days.
- If you have paid the original postage cost and booked a return, this shipping cost is non-refundable.
- If you are an Australian customer, you will receive free shipping to return your item back to us.
- As all of our collections are limited edition capsules, we cannot guarantee that the item you wish to exchange to will be in stock. If this item or size becomes unavailable, we will issue you with a credit note.
SHIPPING INFORMATION:
IMPORTANT UPDATE - Australia Post is experiencing delays as a result of the QLD floods. Please refer to the Australia Post website for more information.
Please note the time frames below are estimated and act as a guide only. During Covid-19, shipping couriers are currently experiencing delays.
| LOCATION |
SERVICE |
TIME FRAME |
| AUSTRALIA |
AUS POST EXPRESS
AUS POST STANDARD
|
1-4 Business Days
6-11 Business Days
|
| CANADA |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10-16 Business Days
2 - 3 Business Days
|
| GERMANY |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10-16 Business Days
2 - 3 Business Days
|
| NEW ZEALAND |
STANDARD INTERNATIONAL
DHL EXPRESS
|
5 - 10 Business Days
1 - 2 Business Days
|
| UNITED STATES |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10 - 16 Business Days
2 - 3 Business Days
|
| UNITED KINGDOM |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10 - 16 Business Days
2 - 3 Business Days
|
| REST OF EUROPE |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10 - 16+ Business Days
2 - 4 Business Days
|
| REST OF WORLD |
STANDARD INTERNATIONAL
DHL EXPRESS
|
10 - 16+ Business Days
2 - 4 Business Days
|
PROCESSING TIME:
All orders are shipped within 72 hours of purchase on business days in Queensland, Australia (AEST). Any orders made on Saturday or Sunday will be dispatched within 72 hours from the following Monday. Please note, during sale periods or public holidays, we may experience small dispatch delays.
Once an order is dispatched from our warehouse, Saski Collection cannot be held responsible for any delivery delays, missing, lost or stolen packages. If you are experiencing any of these issues, please contact the courier directly.
